#BadTelkomBad: Telkom has the Worst Service

AlfonzoWords

#BadTelkomBad: Telkom has the Worst Service

After +8 long years of being a loyal customer,+8 long years of payments month after month, +96 months later. I can’t continue with this horrible speed & communication blockage. Need BETTER

Hi
It’s with a heavy heart that I bring forward this complaint & nationwide problem to my blog. I honestly do not like complaining & being a social media marketer it’s against my nature to do so because it hurts both our brands. But THIS brand has pushed me to the brink & forced me to make my experience public.

I have received the Worst Service Possible from Telkom.

#BadTelkomBad is trending & Telkom couldn’t be bothered.

Even after I made #BadTelkomBad trend in the whole of Johannesburg, no one from Telkom has bothered to reach out to me directly & immediately to resolve the complaint. Clearly as a brand they have no thought to the negative publicity they are receiving as I have been Consistently posting #BadTelkomBad tweets daily, receiving multiple retweets & engagements.

As you can see there has been 38 tweets with over +1000 retweets & STILL nothing. They simply don’t care.
Math: I’ve been a loyal customer for 9 long years. That’s avg R700 x 12 = R8 400 yearly R8 400 x 8 = R67 200 in Lenasia there is 89 714 people in #LenaisaSouth there is 37 110 SO R67 200 x 126 824 = 8 522 572 800 That’s 8 Million reasons why they Should Care! #BadTelkomBad

  • My Mother upgraded from ADSL to LTE as they advised ADSL will be disbanded.
  • Received new router but No SIM, which was activated but not found.
  • Store said mom has no authority on account yet how did she upgrade the account? Or log faults in the past? Makes no sense.
  • Southgate store finally helped & sorted new Sim
  • Telkom advise credits will be applied to my next statement to accommodate for this lost time without wifi.
  • Got 10mb speeds but had to constantly be resetting the router, especially after making a call with landline plugged in. Light kept going Red. Reset only worked.
  • Not credits reflected on the next statement plus charged more than advised in the call.
  • Speed slowed down during the whole day. Barely 1mb. Only cleared up after midnight.
  • Logged a fault REF#_1827838. Hardly any communication or updates from Telkom Twitter DM. No discerning & clear process for LTE complaints via call centre. All we got was “escalation logged”.
  • Apparently according to other providers & customers there is a general lag with uncapped wifi LTE lines. It works faster with capped lines e.g 120gb per month. If this was the solution, why not just call me with the answer?! Instead its been weeks and they haven’t even tried to make contact with me to advise or update.
  • Even after I made #BadTelkomBad trend online they showed no interest in fixing it! What kind of brand is this? Business ethics are terrible. I’ve been posting about it everyday since and Still nothing. It’s beyond ridiculous.

VS Speed I’m Paying for!

At the Very Least I’m supposed to be receiving this level of internet speed!

Around the 15th November after my ICASA Complaint Reference: GAU5104/19 went through, a man named ‘Jawaad Davids (J)’ DavidsJ6@telkom.co.za called my Mother, that’s right not even me the Primary account holder but the lady they said had no authority on the account. He called her to inform her that the line was now fixed, they will be reducing our monthly amount & hookup talk minutes for the landline. He also gave his email & advised that should the line dip in anyway that we should contact him so he could get his team to instantly sort it out. For a short time in November the line speed was great. I was achieving 10mb speeds & the router didn’t need to be reset.

It didn’t last, towards the end of the month the line got shaped {meaning even though they say it’s Uncapped WiFi they only give you about +150gb before the line gets slowed down/shaped}. We email Jawaad as we have no method to monitor usage on LTE yet, so we didn’t know it was shaped. He hasn’t responded to this day! Horrendous Service from this employee. I had to call in to find out & the consultant advised that by the 1st of the new month that the line would be renewed & back to 10mb speeds. It is now the 3rd of December & the line speed is WORSE than ever!

I am absolutely appalled at this level of service received from Telkom, I have never experienced this level of terrible service in my life. It is beyond ridiculous & I won’t stand for this. I will continue tweeting out #BadTelkomBad every single day going forward until something changes. I will use the FULL force of my entire social media presence to throw out bad publicity & negative posts all about my experience with Telkom until someone executive from there calls me to sort this out completely & utterly. Otherwise they are going to keep doing this to customers & get away with it.

They need to have a whatsapp chat or online chat option for instant assistance from an agent like their competitors do. It’s efficient & elegant over long waiting periods on calls with a “we’ve escalated it” solution bears no weight & leaves the problems unresolved.

They need to have a better communication structure in place for LTE lines seeing as how they are actively switching clients over from ADSL.

They need to have a better Complaint handling procedure. An expert team that is going to passionate resolve complaints as soon as possible not provide empty promises.

Latest Reference Number : 31220668

© Enricoh Alfonzo ~ Alfonzo Words

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